Independent guidance, led by a Registered Nurse
Everyone deserves knowledgeable, independent support to help connect the dots and reduce the stress of fragmented care.
We believe there is a better way.
A way where people are not left to navigate health, care and support alone.
A way where families do not have to wait for crisis before they know where to turn.
A way where conversations connect, next steps are clear, and nothing important gets missed.
InKindRa exists for the moments when life becomes complicated — when appointments, decisions, services and responsibilities become hard to hold together.
Registered Nurse-led and independent, we help individuals, families and carers understand what is happening, prepare for key conversations and coordinate what needs to happen next.
Because support should not start at crisis point.
One conversation. Joined-up coordination. Where care connects and outcomes matter.
If you believe people deserve clarity, coordination and someone calm on their side, start with a free conversation.
Why InKindRa exists
InKindRa is based in Shropshire and supports adults, families and carers across the UK. Our Registered Nurse-led team, with Clinical Navigators and trained Navigators nationwide, help families understand what is happening, prepare for conversations and coordinate next steps with local NHS, private, social care and community services.
InKindRa understands that support often sits across NHS, private, social care, community pharmacy, voluntary and community services — and that families can be left trying to join those pieces together.
We exist to reduce the stress, confusion and isolation that can come with fragmented health, social care and community services — whether someone is preparing for a key appointment, navigating a new diagnosis, managing a transition between care settings, or simply trying to keep everything joined up.
Kate Phillips, our founder, is a Registered General Nurse (RAF-trained) with extensive experience across NHS and community settings, primary/secondary care, private health insurance, and clinical negligence.
Kate has seen first-hand how difficult it can be for individuals and families to hold everything together — appointments, information, decisions, caring responsibilities — while also coping with illness, change and uncertainty. InKindRa was created to offer something that is often missing: calm, informed, independent support that helps people join the dots between services.
Kate also has experience in Occupational Health, including assessing health-related eligibility for travel concession schemes. This gives InKindRa a practical understanding of how health, function and daily impact need to be described clearly when families are completing forms or gathering supporting information.
The photographs on this website are of our own family, shared with their knowledge and consent.
Our founder
Kate Phillips
Co-Founder, Registered Nurse
RGN, Registered Nurse. RAF-trained with extensive experience across primary, secondary and community care, Occupational Health, private health insurance, and clinical negligence.
Why InKindRa was created
Kate shares her personal experience and why she created InKindRa to help families navigate complex care systems.
Rooted in Shropshire, serving families across the UK
InKindRa’s Registered Nurse-led team and nationwide Clinical Navigators work with families across the UK. Our Shropshire base reflects Kate’s roots and commitment to serving rural and underserved communities where accessing coordinated care can be particularly challenging.
In Shropshire alone, 75–100 people a day can be medically fit to leave hospital but remain in beds without a viable plan — a UK-wide challenge that highlights why InKindRa’s coordination service matters.
Our Values
The principles that guide how we work with you.
Kind and human
We recognise the emotional and practical load. We listen carefully, take time to understand what matters to you, and work at your pace.
Independent and on your side
We are independent of hospitals, GP practices and social care. Our role is to support you, while working constructively with existing teams.
Practical and realistic
We focus on what will make the biggest difference right now — from preparing for key appointments to coordinating immediate tasks.
Respectful of boundaries
We do not provide personal care or clinical treatment. We work alongside your existing teams, within clear ethical and safeguarding boundaries.
Who we support
- Adults at any stage where health, care or practical decisions feel difficult to manage alone.
- Families supporting a parent, partner, adult child, relative or friend — including those managing from a distance.
- People navigating a new diagnosis, preparing for a key appointment, or trying to make sense of their options.
- Armed Forces families and veterans coordinating support across locations or navigating transition from service.
- Referrers such as GPs, social prescribing teams, hospital discharge teams, and charities.
Where a concern involves a child or young person, we can speak with the responsible adult to understand the situation and signpost appropriately.
Professional Standards
We operate to strict professional nursing standards in everything we do. For more detail on how we handle information, concerns and accessibility, please see our Privacy Notice and contact us for our Terms of Engagement.