Registered Nurse-led navigation for complex pathways
We work alongside NHS, social care, voluntary, community and social enterprise (VCSE) organisations, community pharmacy and private providers to support patients and families across the UK who are struggling to navigate health and care systems.
Three ways to refer or enquire
Signpost
Share inkindra.com and encourage the person or family to arrange a free, no-pressure first conversation.
Warm introduction
Email info@inkindra.com with the person's permission, or ask them to copy InKindRa in.
Call us
Call 01743 630199 to talk through a potential referral. We aim to respond within one business day.
InKindRa provides Registered Nurse-led guidance and practical coordination across NHS, private, social care and community services. We help people understand what is happening, what needs to happen next, and who is responsible for each step — so families are not left carrying the coordination burden alone.
We work alongside existing NHS, private and community teams — not in place of them. Where a situation falls outside our current scope, we will say so clearly and signpost appropriately. Early conversations to explore fit are always welcome.
What InKindRa does not replace
InKindRa is an independent, complementary service. It is important for referrers and families to understand what we do not provide.
Urgent safeguarding concern? If someone is at immediate risk of harm, call 999. For non-emergency police concerns, call 101. For urgent medical advice that is not life-threatening, contact NHS 111. You can also contact your local authority safeguarding team. InKindRa is not an emergency service. See our Safeguarding Policy.
When to signpost to InKindRa
Consider referring when a person or family would benefit from calm, informed guidance to navigate complex care situations. InKindRa may be helpful if:
InKindRa may also be a helpful option to consider when the person or family:
How referrals work
Signpost or introduce
Direct the person or family to the InKindRa website, or make a warm introduction by email or phone. Explicit consent from the person or family is needed before InKindRa can begin direct involvement.
Consent and scope check
InKindRa confirms consent, confidentiality and whether the situation fits within the current scope. We are upfront if another service is better placed.
First conversation
The first conversation is free and there is no pressure to continue. It is a short, structured conversation to understand priorities and agree possible next steps.
Joined-up support and updates
If the person chooses to proceed, InKindRa coordinates agreed actions and, where appropriate, provides brief updates to referrers with the person's consent.
Who InKindRa may be suitable for
- Complex or changing health and care needs, with multiple teams involved
- Significant carer strain, especially where carers are juggling work, distance or other responsibilities
- Recurrent unplanned admissions or difficult discharges where coordination is challenging
- Communication difficulties between services and families, or where people struggle to make sense of information
- Limited local family support, or family members living at a distance
UK-wide support, Shropshire roots
InKindRa is based in Shropshire and supports families across the UK. Our Registered Nurse-led model includes Clinical Navigator oversight where clinical experience is needed, with trained Navigators supporting practical coordination and follow-up within clear boundaries.
We retain strong knowledge of Shropshire and Telford & Wrekin pathways, including acute, orthopaedic, community hospital, private hospital, community pharmacy, social care and VCSE routes — with local experience of The Shrewsbury and Telford Hospital NHS Trust (SaTH), The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH), Shropshire Community Health NHS Trust and Nuffield Health Shrewsbury Hospital where relevant.
Potential benefits to your service
Faster, safer transitions — improved clarity on discharge readiness and practical next steps.
Better continuity — fewer missed handovers, less duplication, clearer follow-up actions.
Reduced coordination workload — less chasing and repeat explanation for patients and teams (with consented updates).
Support for carers and families — clearer communication reduces anxiety and last-minute arrangements.
Improved coordination — earlier signposting and better targeting of support with community and voluntary organisations.
Why InKindRa
Registered Nurse-led
Clinical insight applied to practical coordination — we see what others might miss.
Independent and boundary-clear
We work alongside existing teams, not in competition — with transparent scope and governance.
Single point of coordination
One consistent contact who knows the full picture, reducing repeat explanations for patients and professionals.
Based in Shropshire, supporting families nationwide
InKindRa retains strong local knowledge of Shropshire pathways while supporting families across the UK. Registered Nurse-led, with Clinical Navigators and trained Navigators nationwide.
Who we are
InKindRa combines Registered Nurse-led clinical insight with consultancy, private healthcare, insurance, Defence, public-sector and service-improvement experience.
Kate Phillips
Co-Founder, Registered Nurse
Kate is a Registered General Nurse and RAF-trained clinician with experience across NHS, private healthcare, community care, Defence, occupational health and private medical insurance in both the UK and Republic of Ireland. She brings clinical credibility together with senior consulting, governance, pathway and service-design experience, helping families, professionals and organisations make sense of complex health and care situations.
At InKindRa, Kate is the clinical, public-facing and consultancy lead. She supports families and professionals with calm, practical coordination, while also leading healthcare-led consultancy work around pathways, outcomes, governance, service improvement and connected care. Kate’s experience in insurance, claims, utilisation review and mixed NHS/private pathways helps InKindRa understand where people can fall between gaps — and how clearer information, coordination and follow-up can reduce that risk.
David Culling
Co-Founder
David is Co-Founder of InKindRa and leads the organisation’s business, professional and commissioned work. He brings more than 20 years’ experience working across complex public-sector and private-sector programmes, with a focus on governance, delivery structure and stakeholder engagement.
He ensures that InKindRa’s work with NHS teams, commissioners, insurers and partner organisations is well-structured, clearly scoped and designed to deliver practical benefit — both for the families we support and the professionals we work alongside.
How to refer or enquire
We welcome enquiries from GP practices, PCNs, hospital teams, charities and community organisations, and HR, occupational health and EAP teams. If you work with employees navigating complex care or health situations outside work, we’d be happy to have a conversation about how InKindRa might help.
Direct self-referral
Adults, families and carers can contact InKindRa directly to explore support. You are welcome to signpost them to our website, or encourage them to discuss a referral or professional enquiry on 01743 630199. There’s no pressure to continue.
Professional enquiry
You can discuss a situation with us in principle. Note: explicit consent from the patient/family is always required before we begin direct involvement.
Commissioned work
We can explore time-limited, commissioned support for particular cohorts or situations on a case-by-case basis.
Referral routes
Option A — Signpost
Share inkindra.com and encourage the person or family to arrange a free, no-pressure first conversation.
Option B — Warm introduction
Email info@inkindra.com with the person’s permission, or ask the person or family to copy InKindRa into an email.
Option C — Call
Call 01743 630199.
Helpful information to include
- Who is involved, including the person, family members and key professionals.
- The current situation and main concerns.
- Any key risks, pressure points or time-sensitive issues.
- Relevant dates, such as appointments, planned discharge or reviews.
- Preferred contact details.
- Who should be included in updates, with consent.
Pricing for referred families
Where a professional signposts or introduces an individual or family to InKindRa, the usual individual/family pricing applies. The first conversation is free and there’s no pressure to continue. Prices are indicative and confirmed in writing after a short scoping conversation, before anyone commits to anything. See our indicative prices for starting points.
Commissioned or organisational work
Where an organisation wants to explore support for a cohort, pathway, service improvement piece or time-limited project, this is scoped separately and quoted in writing.
Focused support, delivered safely
Safeguarding
- Named safeguarding lead: Kate Phillips, Level 3 Safeguarding for Managers and Designated Safeguarding Leads.
- David Culling has completed Level 1 Safeguarding Awareness.
- Safeguarding concerns are managed within InKindRa’s scope and escalated to the appropriate statutory route where required.
- Kate Phillips is Enhanced DBS checked.
Confidentiality and data
- InKindRa is registered with the Information Commissioner’s Office (ICO).
- Explicit consent is always required from the person or family before InKindRa can begin direct involvement.
- Information is handled in line with GDPR and InKindRa’s privacy notice. We do not share information beyond agreed parties without consent.
- We do not use online referral forms to collect sensitive medical data. Contact is by phone or email initially.
NHS/private pathway and insured care coordination
InKindRa understands the gaps that can appear when people move between NHS, private, insured and self-funded care — for example, where diagnostics were completed in one setting, treatment arranged in another, and follow-up, rehabilitation or equipment needs have not transferred clearly.
We can help organise information, clarify outstanding actions and provide a clear, consented summary of the person’s clinical, practical and social situation to support communication and continuity.
Where appropriate and with the person’s consent, InKindRa can contact insurers on their behalf — for example, to seek authorisation for an extended length of stay or additional care — and liaise with the relevant hospital or provider to help ensure the right information is in place to support the request.
We do not make coverage decisions or replace provider or insurer processes, but we can help ensure the relevant context is visible and clearly presented.
Consultancy and service improvement
Alongside our direct support for families, InKindRa also undertakes selected consultancy and service improvement work with organisations. We bring together clinical experience, operational understanding and lived family experience to support pathway review, service design, patient experience insight, proposals and practical improvement work across health, care and related services. This includes work around NHS/private interface, handover and continuity, patient journey gaps, and the practical challenges that arise when care is split across funded, insured and self-funded settings.
This work sits alongside — and is separate from — our support for families.
If you would like to explore whether InKindRa could support a project, proposal or service improvement piece, please contact us for an initial conversation.
Explore consultancy supportTalk through a potential referral
If you’re managing a complex case and think independent nurse-led support might help, let’s schedule a brief professional conversation.
We aim to respond within one business day.