Registered Nurse-led navigation for complex pathways
We work alongside NHS, social care, VCSE and private providers in Shropshire to support patients and families who are struggling to navigate the system.
Service Scope & Availability
Patients navigating health and social care can face fragmented pathways, inconsistent handovers and limited access to timely, coordinated support. These gaps create avoidable duplication and delays, increase pressure on front-line teams, and leave families carrying the coordination burden. InKindRa provides a nurse-led, non‑clinical coordination layer that complements existing services and helps keep plans moving safely.
Who InKindRa may be suitable for
- Complex or changing health and care needs, with multiple teams involved
- Significant carer strain, especially where carers are juggling work, distance or other responsibilities
- Recurrent unplanned admissions or difficult discharges where coordination is challenging
- Communication difficulties between services and families, or where people struggle to make sense of information
- Limited local family support, or family members living at a distance
Geographical Focus
We serve Shropshire and the catchment areas for The Shrewsbury and Telford Hospital NHS Trust (SaTH), The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH), Whitchurch Community Hospital, and Nuffield Health Shrewsbury Hospital.
Potential benefits to your service
Faster, safer transitions
Improved clarity on discharge readiness and practical next steps (non‑clinical).
Better continuity
Fewer missed handovers, less duplication, clearer follow-up actions.
Reduced non‑clinical workload
Less chasing and repeat explanation for patients and teams (with consented updates).
Support for carers and families
Clearer communication reduces anxiety and last‑minute arrangements.
Improved coordination
Earlier signposting and better targeting of support with community services and the third sector.
Why InKindRa
Registered Nurse-led
Clinical insight applied to non-clinical coordination — we see what others might miss.
Independent and boundary-clear
We work alongside existing teams, not in competition — with transparent scope and governance.
Single point of coordination
One consistent contact who knows the full picture, reducing repeat explanations for patients and professionals.
Locally rooted, system-aware
Based in Shropshire with direct knowledge of SaTH, RJAH, Whitchurch and Nuffield Health pathways.
Who we are
Kate Phillips
RGN — Founder & Lead Navigator
InKindRa is led by Kate Phillips, a Registered General Nurse and RAF‑trained clinician with extensive experience across primary, secondary and community care. Kate is the clinical, public‑facing lead and works alongside patients, families and professionals to provide calm, non‑clinical coordination and advocacy so plans are clear and nothing gets lost between services.
David Culling — Co-Founder, Business & Strategy
InKindRa is co‑founded by David Culling, who supports our business and public‑sector consulting work. David brings over 20 years of growth and capture leadership across complex public sector programmes and helps ensure professional engagements are well‑structured, evaluation‑ready and supported by clear governance and benefits thinking.
How to refer or enquire
We welcome enquiries from GP practices, PCNs, hospital teams, and charities.
Direct self-referral
Adults, families and carers can contact InKindRa directly to explore support. You are welcome to simply signpost them to our website.
Professional enquiry
You can discuss a situation with us in principle. Note: explicit consent from the patient/family is always required before we begin direct involvement.
Commissioned work
We can explore time-limited, commissioned support for particular cohorts or situations on a case-by-case basis.
Talk through a potential referral
If you're managing a complex case and think independent care navigation might help, let's schedule a brief professional conversation.
We aim to respond within one business day.