Frequently asked questions
If your question isn’t covered here, you’re very welcome to get in touch.
Scope & Safety
Not at the moment. We provide independent, Registered Nurse-led guidance and practical support only. We don't deliver washing, dressing, medication administration, wound care or other hands-on clinical tasks. If there's clear demand, we may add regulated personal care or hands-on nursing in future - but only once we're registered with the Care Quality Commission (CQC) and fully compliant. In the meantime, we coordinate closely with your NHS/private clinicians and trusted CQC-registered providers.
We don't need CQC registration for our current work (guidance, practical support and coordination). If there's clear demand for regulated personal care or hands-on nursing in future, we'll only introduce it after completing full CQC registration and governance. Until then, we coordinate with your NHS/private clinicians and trusted CQC-registered providers.
We do not currently deliver personal care or clinical treatment. Our current role is to provide Registered Nurse-led guidance, practical support and coordination, working alongside NHS/private clinicians and CQC-registered providers where treatment or personal care is needed. We keep our service model under review and would only expand into regulated care or treatment services with the appropriate registration, governance and safeguards in place.
No. InKindRa is not an urgent response, emergency or crisis service. If you need urgent medical advice that is not life-threatening, contact NHS 111. For non-emergency police concerns, call 101. If someone is at immediate risk of harm or there is a life-threatening emergency, call 999. We can help you plan ahead to reduce crises and keep services joined up, but we cannot respond to emergencies. For adult safeguarding routes across the UK, see our safeguarding signposting, or read our Safeguarding Policy.
No. We don't make clinical decisions or alter prescribed plans. We help you understand information, prepare questions and coordinate next steps with your clinical teams.
Not in the way a doctor or specialist would. InKindRa is Registered Nurse-led, which means clinical experience underpins everything we do. We can help you understand information you have already received, prepare questions before appointments, make sense of letters and care plans, and identify when something needs to be raised with the right clinician. Where things feel unclear — around a diagnosis, your options, or a care plan — we can help you seek clarity by raising questions appropriately with the clinical team. What we don't do is diagnose, prescribe, alter treatment plans, provide emergency care or replace your GP, consultant or specialist. Think of us as a knowledgeable, independent support alongside your clinical team — not instead of it.
We can help you think through what may be needed, prepare questions and signpost to appropriate services or providers for equipment, aids or adaptations. We don't prescribe, supply, fit or carry out adaptations ourselves, but we can help coordinate next steps with NHS, local authority, private and community services where appropriate.
No. We can organise or signpost to appropriate services (for example, patient transport) and help you keep medication information organised, but we don't administer medicines or hold keys.
Access & Practicalities
Yes. InKindRa is based in Shropshire and supports families across the UK. Our Registered Nurse-led team, with Clinical Navigators and trained Navigators nationwide, help families understand what is happening, prepare for conversations and coordinate next steps with local NHS, private, social care and community services.
Yes. We can help when care is split across NHS, private, insured or self-funded services — for example, where diagnostics happened in one setting, treatment in another, and follow-up, rehabilitation or equipment needs are unclear.
We can help organise information, prepare questions, clarify who is responsible for next steps, and coordinate communication around appointments, referrals or outstanding plans. Where appropriate and with your consent, we can also contact your insurer on your behalf — for example, to seek authorisation for an extended length of stay or additional care — and liaise with the relevant hospital or provider to help ensure the right information is in place.
We do not make clinical or coverage decisions, but we can help make sure the right context is visible to the right people.
We can work with you by phone or video to review what is happening, help organise information, prepare questions, follow up actions and coordinate next steps. Where local input is needed, our Navigators nationwide can help you understand local pathways and identify the right services, professionals or providers to involve.
Where practical and appropriate, in-person support may be available through our Navigators nationwide. Some support is best delivered remotely by phone or video, especially where the priority is to understand what is happening, prepare questions, coordinate communication or agree next steps. We will always discuss what is suitable during the first conversation.
Yes — within our focused scope (guidance, practical support and coordination). We keep caseloads small so you get consistent support. If timing or needs aren't a match, we'll say so quickly and point you to alternatives. A short chat is the best way to check fit.
Self-referrals are welcome from adults, families and carers. Professionals can also contact us to discuss a potential referral, with consent. Your first conversation is free and there's no pressure to continue. We'll confirm fit, scope and next steps, and signpost elsewhere if another service is better placed to help.
Yes. We can help you gather information, organise supporting documents and complete practical forms with you. This might include forms linked to benefits, travel concessions, equipment, care planning or insurance processes. Kate's Occupational Health experience includes assessing health-related eligibility for travel concession schemes, so InKindRa understands how important it is to describe function, daily impact and supporting evidence clearly. We do not make eligibility decisions or provide specialist welfare, legal or financial advice, but we can help you understand what information may be useful to include and where to seek appropriate advice.
We're a small, early-phase service, so capacity can vary. We'll be upfront about start dates and any waiting list. If we can't help quickly enough, we'll suggest other options.
Our standard hours are business hours. For time-critical coordination (for example, a planned discharge), we may agree pre-booked extended hours in advance. We don't offer an on-call service.
Depending on the situation, support may take place by phone, video or, where practical and appropriate, in person. We help families prepare for conversations, organise information, follow up actions and coordinate next steps with the right services.
Any clinic letters, appointment lists, medication lists and key contacts (GP/consultant/social care). If family want to join, tell us who should be included and how you'd like updates to work.
Family, Consent & Data
Yes — with your consent we'll agree who's involved and how we communicate (for example, shared updates after key appointments). For relatives at a distance, we use video calls/phone and concise written summaries.
We follow a clear consent process. Where a Health & Welfare or Property & Financial Affairs PoA (or other legal representative) is in place, we'll work with them appropriately. If capacity is unclear or fluctuating, we'll liaise with your clinical team to ensure decisions are made in line with the person's best interests. (We don't provide legal advice.)
We're ICO-registered and follow UK data protection law. We keep concise records, share information only with your consent (or where serious risk requires it), and use secure tools. See our Privacy Notice for details.
We don't routinely record sessions. If a recording would help (for example, for memory), we'll agree this in advance, confirm where it will be stored and who can access it. Some clinical settings don't allow recording — please check first.
Money & Funding
Pricing is always personalised, not one-size-fits-all. Your first conversation is free, and there’s no pressure to continue. You can view our indicative prices to understand the usual starting points before getting in touch.
We confirm rates in writing after a short scoping call, before you decide. Charities, employers, private hospitals/insurers and other organisations sometimes fund time-limited support — ask us if that could apply to you. If we're not the best value for your needs, we'll signpost to lower-cost options.
We're small, so concessions are limited — but we'll always be honest about costs and explore alternatives. Your free first conversation helps us suggest the most cost-effective route (even if that's not with us).
We'll set this out in our Terms of Engagement (notice periods and any fees). There are no long-term contracts — you can pause or stop after any agreed block.
Planning Ahead
Planning Ahead support is a structured, nurse-led service for people who sense things are starting to change — but are not yet in a crisis. It helps individuals and families clarify what matters most, understand what may lie ahead, identify practical pressure points and agree sensible next steps — before decisions become urgent.
Our other services tend to begin when something has already happened — a hospital admission, a difficult appointment, a change in care needs. Planning Ahead support is designed for the quieter period before that: when things are slowly shifting and it feels like the right time to get ahead of the situation rather than react to it.
Almost certainly not. The families who tell us they found planning ahead most useful are the ones who started before things became urgent — when there was still time to think clearly and make considered decisions. If you are wondering whether it is too soon, it probably is not.
No. Planning Ahead support is suitable for anyone who senses things may be changing — an ageing parent, a long-term condition that is becoming more complex, a carer who is starting to feel the weight of their role, or someone who simply wants to get their wishes understood by the people around them. You do not need to be in a crisis to benefit.
We can help you understand why these things matter, prepare questions and identify which professionals to speak to. We don't provide legal advice, draft legal documents or carry out formal capacity assessments — that is the role of a solicitor. We can help make sure you are asking the right questions of the right people.
A Planning Ahead Conversation is a structured, focused conversation designed to help you clarify what matters, identify pressure points and agree practical next steps. You receive a plain-English written summary of what was discussed and agreed. Costs are confirmed in writing after a short, free scoping conversation, before you commit to anything. See indicative prices for this package.
Armed Forces
Yes. InKindRa is a proud signatory of the Armed Forces Covenant. We understand the pressures of service life, postings and distance from family. We provide independent, Registered Nurse-led guidance, practical support and navigation, and we coordinate with Defence Medical Services, the NHS and voluntary sector organisations to keep things joined-up. While we do not replace specialist NHS or Armed Forces services such as Op COURAGE, we can help families understand what support may be available, prepare for conversations and coordinate practical next steps.
Visit our dedicated Armed Forces Support page for recruitment medical preparation, veteran pathways (including Op COURAGE), overseas support, and more.
Quick Answers
Registered Nurse-led; Enhanced DBS checked; fully insured; ICO-registered.
We're independent of providers. We disclose any potential conflicts and you always have choice.
We can't accept gifts of value or connect on personal social media. Thank-you notes are always appreciated.
Tell us what you need (interpreters, Easy Read, larger print). We aim to meet WCAG 2.2 AA; email if anything isn't accessible.
We want to know if something has not felt right. Please contact us at info@inkindra.com with the details of your concern and we will acknowledge it, review what happened and respond as clearly as we can. Where appropriate, we will explain what we can do differently or signpost you to another route if the concern relates to another organisation or service. For full details, see our Complaints and feedback page.
We track simple markers (for example, appointments kept, carer confidence, clarity of plans) and use them to improve our service.
Not sure what help you need yet?
That’s completely normal. Many families come to us because something has changed suddenly — a hospital discharge, a worrying appointment, a new diagnosis, or a parent who is no longer coping as well at home.
You do not need to know which package is right for you.
Start with a free 30-minute conversation and we’ll help you think through what is happening, what questions to ask, and whether InKindRa can help.
There is no pressure and no obligation to continue.
One conversation. Joined-up coordination.
Still have questions?
A short conversation can help us both decide whether we are a good fit.