Frequently asked questions

Not at the moment. We provide advocacy, navigation and non‑clinical support only. We don't deliver washing, dressing, medication administration, wound care or other hands‑on clinical tasks. If there's clear demand, we may add regulated personal care or hands‑on nursing in future — but only once we're registered with the Care Quality Commission (CQC) and fully compliant. In the meantime, we coordinate closely with your NHS/private clinicians and trusted CQC‑registered providers.

We don't need CQC registration for our current work (advocacy, navigation and non‑clinical support). If there's clear demand for regulated personal care or hands‑on nursing in future, we'll only introduce it after completing full CQC registration and governance. Until then, we coordinate with your NHS/private clinicians and trusted CQC‑registered providers.

No. We're not an urgent response service. If you think someone is at risk of harm or there is a medical emergency, please use 999/111 or the relevant urgent care route. We can help you plan ahead to reduce crises and keep services joined‑up.

No. We don't make clinical decisions or alter prescribed plans. We help you understand information, prepare questions and coordinate next steps with your clinical teams.

No. We can organise or signpost to appropriate services (for example, patient transport) and help you keep medication information organised, but we don't administer medicines or hold keys.

We're currently focused on Shropshire — including the catchment areas for The Shrewsbury and Telford Hospital NHS Trust (SaTH), RJAH, Whitchurch Community Hospital and Nuffield Health Shrewsbury Hospital. We can also support relatives living elsewhere by video call/phone if they're helping someone in Shropshire. As demand builds, we'll consider expanding, where appropriate and subject to local regulations.

Tell us your postcode and what support you need. We'll use this to plan our future rollout (subject to local regulations), and we'll keep you updated.

Yes — within our focused, non‑clinical scope (advocacy, navigation and practical coordination). We keep caseloads small so you get consistent support. If timing or needs aren't a match, we'll say so quickly and point you to alternatives. A short chat is the best way to check fit.

Self‑referrals are welcome (adults, families and carers). Professionals can also contact us to discuss a potential referral (with consent). Start with a free initial consultation — we'll confirm fit, scope and next steps and signpost you elsewhere if we're not the right option.

We're a small, early‑phase service, so capacity can vary. We'll be upfront about start dates and any waiting list. If we can't help quickly enough, we'll suggest other options.

Our standard hours are business hours. For time‑critical coordination (for example, a planned discharge), we may agree pre‑booked extended hours in advance. We don't offer an on‑call service.

Yes — most support is a mix of phone/video, email and in‑person where appropriate and within our area. We also support relatives who live elsewhere by video call/phone if they're coordinating care for someone in Shropshire.

Any clinic letters, appointment lists, medication lists and key contacts (GP/consultant/social care). If family want to join, tell us who should be included and how you'd like updates to work.

Yes — with your consent we'll agree who's involved and how we communicate (for example, shared updates after key appointments). For relatives at a distance, we use video calls/phone and concise written summaries.

We follow a clear consent process. Where a Health & Welfare or Property & Financial Affairs PoA (or other legal representative) is in place, we'll work with them appropriately. If capacity is unclear or fluctuating, we'll liaise with your clinical team to ensure decisions are made in line with the person's best interests. (We don't provide legal advice.)

We're ICO‑registered and follow UK data protection law. We keep concise records, share information only with your consent (or where serious risk requires it), and use secure tools. See our Privacy Notice for details.

We don't routinely record sessions. If a recording would help (for example, for memory), we'll agree this in advance, confirm where it will be stored and who can access it. Some clinical settings don't allow recording — please check first.

We confirm rates in writing after a short scoping call, before you decide. Charities, employers, private hospitals/insurers and other organisations sometimes fund time‑limited support — ask us if that could apply to you. If we're not the best value for your needs, we'll signpost to lower‑cost options.

We're small, so concessions are limited — but we'll always be honest about costs and explore alternatives. Your free initial consultation helps us suggest the most cost‑effective route (even if that's not with us).

We'll set this out in our Terms of Engagement (notice periods and any fees). There are no long‑term contracts — you can pause or stop after any agreed block.

Yes. InKindRa's roots are in Defence and Health. We understand the pressures of service life, postings and distance from family. We provide independent advocacy and navigation, and we coordinate with Defence Medical Services, the NHS and voluntary sector partners to keep things joined‑up.

Often, yes — especially for relatives coordinating care for someone in Shropshire. If demand grows, we'll consider carefully extending coverage, where appropriate and subject to local regulations.

Visit our dedicated Armed Forces Support page for recruitment medical preparation, veteran pathways (including Op COURAGE), overseas support, and more.

Registered Nurse‑led; Enhanced DBS checked; fully insured; ICO‑registered.

We're independent of providers. We disclose any potential conflicts and you always have choice.

We can't accept gifts of value or connect on personal social media. Thank‑you notes are always appreciated.

Tell us what you need (interpreters, Easy Read, larger print). We aim to meet WCAG 2.2 AA; email if anything isn't accessible.

We take concerns seriously and welcome feedback to improve. We will set out timescales and escalation routes on our Complaints/Terms page as these are finalised.

We track simple markers (for example, appointments kept, carer confidence, clarity of plans) and use them to improve our service.