Complaints and feedback
We aim to provide calm, professional and helpful support. If something has not met your expectations, please tell us so we can understand what happened and respond appropriately.
How to raise a concern
You can raise a concern by emailing info@inkindra.com or calling 01743 630199.
Please include:
- –your name and contact details
- –what happened
- –when it happened
- –who was involved, if relevant
- –what outcome you are hoping for
We will acknowledge your complaint within 2 working days and aim to provide a response within 10 working days. If we need more time to look into the concern properly, we will let you know why and when you can expect a further response.
Focused support, delivered safely
If your concern relates to an NHS, social care, CQC-registered provider, local authority or emergency service, we may signpost you to that organisation’s complaints process because InKindRa cannot investigate services we do not provide.